Adolescent Identity Development Essay

Lord of the Flies Novel by William Golding: The Importance of Self-Discovery Lord Of Flies( The Importance of self-discovery) 1 Human should understand the importance of self-discovery. In the Lord of the Flies, Ralph, Simon and Samneric learned the weaknesses and darkness within the human hearts. People grows up when they faces a challenge. Ralph Ds challenge is how to be a good and responsible leader. Simon’s challenge is how to speak at front of people. Samneric’s challenge is how to make right choice. The truth about self-discovery may be cruel, but it is worth to learn from it. Ralph is being a playful, innocent child in the beginning of the story, but towards the end he matures significantly. Excluding Piggy, Ralph is the most mature and responsible member of the boys, for he is concerned throughout the book with keeping the fire on the mountain going, and building shelter. † If a ship comes near the island they may not notice us. So we must make smoke on top of the mountain. We must make a fire. † pg,37 Ralph always has the strong belief that all the children will be saved from the island sooner or later, but at middle part of the story he begins to doubting it. At end of the story, after the death of Piggy, Ralph’s encounter with the Lord of the Flies, he knocks over the pig’s skull. † A sick tear and rage swept him. Fiercely he hit out at the filthy thing in front of him that bobbed like a toy and came back, still grinning into his face, so that he lashed and cried out in loathing. † pg206 Ralph realize the evil is part of him and just as to other boys. However, he is the only person who acknowledges the importance of being responsible, and he takes over as a true leader even though he is not necessarily good at it.    3Sam and Eric represents the crowd in modern society, Just like every ordinary human. They are faithful and mostly good. They can be described as loyalist in the story. Their rule is to serve whomever is the leader. For example when Jack says † Grab them! No one moved. Jack shouted angrily. I said † grab them†! † Samneric finally give into his threats on their travel to Castle Rock. Later, then betray Ralph, by showing his hiding place to Jack. † You’re sure he meant in there? The twin moaned faintly and then squealed again. † † He meant he’d hide in there? † pg. 214 In this way, Samneric symbolize the weakness of human nature. They have lose any real sense of loyalty to others.

As technology advances, humans are becoming redundant. Essay

The development of technology is unstoppable and it shouldn’t be. There are the fans of innovations and people who prefer the traditional way of every factor of life. But in my opinion we should remember that technology is made by us, by people and it is created to make our lives easier, but not to make our lives useless. That’s why I do not agree with the thesis that as technology advances, humans are becoming redundant. In the movie â€Å"Walle† there was presented a vision of a generation so dependent on technology, that their lives were mostly based on eating, sleeping and procrastinating. Every person that I asked about this movie reacted the same. This vision horrified everyone. I think it had such a huge impact on receivers, because it makes us realize that we don’t want to end up like this. We don’t really want to sit and do nothing, despite the fact that sometimes this sounds like the best idea in the world. I like to assume that we all have some goal we want to achieve and our lives are the story of how we are getting there, to the final point. So even if the technology will be improve to the point where our every day responsibilities will be taken over, we will still find something that keeps us busy. This is how life works. Even, when somebody is rich enough to afford everything and don’t need to do absolutely anything, still he finds some passion or job, another goal. Although technology is very helpful, I do think that it is not completely unerring. If the internet would broke, the whole world would stop to function properly. Most of money, documents, contacts, programs, from Facebook to the Governmental data base, or banks accounts we have online. Everything would disappear. We cannot rely only on technology. We have to collaborate with it. Use it for help, but remember about that nothing is unfailing. There is no way to leave technology all by itself. It was created by humans, so it have to be lead and operated by humans.

Biographical Essay Work History Essay

My work history starts as a mother of two delightful teenagers. I have enjoyed spending time with my kids since they were babies and watching them grow into hard working, wonderful people. In recent years I helped create an exercise movement class for preschool aged children. In this job experience I created weekly lesson plans that included activities that stimulated their gross motor skills. Activities such as hopping on one foot, running, and jumping. We used games to increase the childrens hand and eye coordination. The bean bag toss was one of the popular games with the kids. I kept the parents informed of their child’s class experiences. Working for four years as a gymnastics instructor gave me the opportunity to teach young children ages two through nine. I was responsible for teaching gymnastics skills that would build into more complicated gymnastics skills. In the kids daily sessions of gymnastics I included activities that would increase their coordination and flexibility. I was expected to conduct an orderly class consisting of fun, skills, motivation, and discipline. I met with the parents on a monthly basis to show what the children had been learning in class. I strived to get to know the parents and keep them involved and informed of their child’s progress in gymnastics class. For more than fifteen years I have instructed fitness classes. Teaching these classes has strengthened my ability to work in a service-oriented job allowing me to establish a good relationship with the participants in my classes. It has been my responsibility to produce a safe class that is enjoyable, and productive. My classes have varied in participants including a senior’s aerobics class and a kid’s movement class. Teaching gymnastics to preschool aged kids was the most rewarding experience I had. The excitement of watching the children learn and master a skill was very thrilling, especially when they accomplished a difficult skill. The connection that I was able to make with each child was very satisfying. One of my top priorities was building the kids self-confidence and making each child know that they were very important. Services and / or Extracurricular Activities I spent five years as a  co-leader for a Girl Scout troop. While serving in this job I helped plan the girls meetings and outings. Earning badges was accomplished by finishing a lesson and doing an activity that went along with the lesson. We spent time at summer camps teaching the girls’ new songs, games, and how to cook out doors. I have taught Sunday school classes that consisted of two and three year old children. My job of service was to teach the lesson plan for the day; we enjoyed singing and playing games, coloring pictures, and using glue. Reasons for Choosing Education as a Career My dream of being a schoolteacher extends back into my early childhood. The jobs that I have had in the past have helped me in making a decision to become a schoolteacher and devote the rest of my life to teaching in a classroom. Teaching allows me to be involved in children’s lives and I can contribute to our society and help develop our future generations. Other careers that I have considered were Physical Therapy, or a Personal Trainer. I was attracted to these two jobs because of my background in the exercise field. But the desire to teach and be involved on a daily basis with children far surpasses the desires that other careers offer. Choosing teaching as a career I can have a huge impact in a child’s future. I will face many challenges along my path of teaching. But I also anticipate rewards of self-fulfillment. Teaching the hard to reach kids is a challenge I will face, and if I can help one of those children along the journey of life I will have made a difference. I look forward to the new faces at the beginning of the year and very familiar ones at the end of the year. Teaching opens up an opportunity to give to our children the ability to love to learn. Professional Goals In the future I will continue my education until I graduate with an Associate degree from the College of Southern Idaho. My following years I will continue my formal education to get my Bachelor degree. I intend to follow my dream of becoming a schoolteacher in the  elementary level of education. I will strive to make every child know that he/she is a very important person to me. I will give them the opportunity to succeed in a safe, kind, and learning environment.

Segmentation and Targeting Research Paper Example | Topics and Well Written Essays - 1000 words - 1

Segmentation and Targeting - Research Paper Example According to the book entitled â€Å"Principles of Marketing,† the primary method of evaluating a company’s marketing strategies is by way of SWOT analysis. SWOT stands for strengths, weakness, opportunities, and threats (Kotler and Armstrong, 2010). According to the article entitled â€Å"Marketing at McDonalds,† the company’s strengths lies in its brand and the extensive marketing research that the company performs (â€Å"Marketing at McDonalds†, 2011). Additionally, the company’s main opportunity is the continued population growth which provides more customers (â€Å"Marketing at McDonald’s,†2011). The weakness of the company is the brand maturity which means that as the company ages, they still need to make important changes in order to keep up with the competition (â€Å"Marketing at McDonald’s,† 2011). Finally, the threats to McDonalds include the growing health awareness and the connection between fast food and obesity as well as competition from other fast food establishments (â€Å"Marketing at McDonald’s, †2011). Perhaps the genius behind McDonalds lies in the fact that there does not appear to be a specific target market when it comes to advertising and marketing. The book â€Å"Principles of Marketing† defines a target market as a â€Å"set of buyers who share common needs or characteristics that the company decides to serve†(Kotler and Armstrong, 2010). For some companies, there is a very specific target market that they are trying to reach. McDonalds, on the other hand, markets to all different types of races, languages, and lifestyles. The only common need that the consumers all appear to share is that of wanting affordable, tasty, and quick food. Therefore, these are the elements that McDonalds must play up within their marketing mix. According to the article entitled â€Å"Marketing at McDonald’s,† the company utilizes four main compo nents for its marketing strategy: product, price, promotion, and place (â€Å"Marketing at McDonalds,† 2011). The company has an overall objective of setting itself apart from its competitors by effectively meeting the goals for the marketing mix. For product and price, the company must look at what they are providing and determine what needs to be revamped and what is performing at expectations. Additionally, price must come into play as the company determines how much value the customers place on the product that McDonalds sells as part of the restaurants popularity is associated with low prices. Determining the physical positioning of the McDonald’s restaurant takes a lot of research as locations must be scouted in order to find the one with potential consumers and less competition. Finally, promotion involves the media advertisements that the company puts out in order to draw in consumers. The company must position itself in such a way as to make their ads stand ou t and apart from the multitude of other advertisements that people are bombarded with on a daily basis. Currently, McDonalds has been in the midst of changing their product line in order to secure their position as one of the top fast food restaurants in the world. According to the article entitled â€Å"McDonald’s adds oatmeal to the menu,† in the beginning of 2011 McDonalds began adding healthier breakfast items to their menu such as oatmeal, yogurt parfaits, and fruit salads in order to help combat some

International Business Essay Example | Topics and Well Written Essays - 3250 words

International Business - Essay Example United Kingdom is a country with rich traditions and culture along with the influence of modernization. The business environment of UK is unique with respect to several aspects. There are certain established norms which are supposed to be followed in the British culture such as dress code, conversation mannerisms, dining etiquettes along with conduct related to titles and gift giving. In the field of business, you are required to exhibit judicious and ethical traits in order to win the confidence of the ever observant British businessmen. With globalization affecting the entire world, business strategies in UK have also transformed to yield innovation in markets as the key success indicator. As a result, you need to be very vigilant of the commercial atmosphere to facilitate growth in our subsidiary. I would advice you to understand the British culture scrupulously as well as develop the valuable tool of Cultural Intelligence. I am convinced that awareness of these dynamics will help you in having a prosperous three year contract in UK. INTRODUCTION As the regional manager for United Kingdom, I cordially welcome you to the local subsidiary of our Multinational Organisation. I am conscious of the fact that you are coming to United Kingdom for the first time; hence, I have made an attempt to facilitate your 3 year stay in this country by briefing you about the cultural nuances which you would come across in United Kingdom. Along with that, this paper would also enhance your understanding about the business environment of UK in addition to government policies with regard to subsidiaries and Multinational Corporations. You must be aware that this subsidiary of our company has been active in London, the capital of UK for quite sometime now. London has always been a business nucleus in this region. Recently, London was surveyed as the best city in Europe in terms of establishing a business, employing qualified people, and accessibility to market (UK Trade & Investmen t, 2011). Over the years, our company has earned its reputation in UK through exceptional services to customers and caring attitude towards employees and other stakeholders. However, the multidimensional dynamics of this country have often had a role to play in the functions of our subsidiary. RESEARCH It is necessary to provide you first with the fundamental research I conducted regarding United Kingdom so that you could get a feel of the country. It is a country which provides a perfect mix of traditions and modernism. Situated in Western Europe, its capital is London. The population of the country is estimated to be over 60 million (Directgov, 2012). The ethnic structure consists of a majority of whites including English, Scottish, Welsh and Northern Irish whereas smaller percentages of Blacks, Indians and Pakistanis are also found. With people migrating in huge numbers to the United Kingdom, the society has become rather a multicultural one. Though there is no declared official language, but since English is spoken by more than 70% of the population, hence it is considered to be the national language (Godfrey-Faussett et al. 2004). The United Kingdom is made up by four countries: England, Scotland, Wales and Northern Ireland (William, 2010). Foreigners often err in making use of the word ‘British’. It is imperative to know that British stands for a person who comes from any of the four countries while English, Scottish, Northern Irish and Welsh are used when referring to the particular countries of the person. Though over the last few years, people from diverse races, castes and creeds have

Legal Aspects of Safety and Health Case Study Example | Topics and Well Written Essays - 1000 words

Legal Aspects of Safety and Health - Case Study Example To start with the company has ensured that the receptionist is fully aware of who to contact in case OSHA inspectors come knocking. Therefore, the OSHA inspector being at the reception office does not worry me much as the receptionist cannot allow them to speak to anyone else apart from me in this scenario. Furthermore, the receptionist is trained to take their time before allowing entry of such a visitor so as to buy little time for immediate and thorough preparation. After enough time is bought at the reception, I will gladly receive the officer and immediately request them to present their credentials and offer an explanation of the inspection as well as its purpose and scope. In case there are records they may wish to view, then it is important to know about it forehand. Requesting for this ensures that the officer is rightfully from OSHA as I also buy time for further preparations in the main facility since the receptionist is to inform relevant employees of a likely OSHA inspec tion. All these happen in the opening conference where I will also ask for a copy of the employee’s complaint (although the name will be deleted) to be aware of the specific issues raised. A warrant or subpoena should be presented and I will read it carefully to see the extent of the inspection. After all the above are fulfilled, the inspector may proceed while I accompany them throughout the inspection trying to maintain calm and professionalism. The key to such a situation will be to ask as many questions as possible to avoid questions from them while answering what I am asked truthfully but without volunteering information. Taking notes of comments and situations inspected is also important as well as taking photographs as similar as possible to those the official takes. I will try to make us take as little time as possible at the renovation site by wasting time on irrelevant areas. When at the renovation site there is likelihood that a hazard will be found since productio n is also continuing. The rule is not to agree that any hazard amounts to a violation. In order to demonstrate good faith the company will fix the possible violations after consultations with professionals and other company officials immediately after the closing conference. Consultations will be on the legal implications and remedies available together with their merits and drawbacks. Serious Near-Miss Crane Incident Near miss situations are quite serious especially when OSHA officials are involved. Heavy fines may be in the offing but every situation can be handled with care to prevent grave consequences. The most important concerns in this scenario include the evidence of injuries caused to workers, the claim that the 20 ton crane was trying to hoist 28-30 tons at the time of near-miss accident and that OSHA has been notified of the same in the name of â€Å"imminent danger†. These issues are critical and should be handled with care considering that they have been voiced b y the employees. Since OSHA has been contacted by an employee, there is a high chance that too much information will be flying their side during interviews with employees. In case evidence is found and concrete enough to warrant a citation, then the company stands to lose a great deal. Considering that the incident is fresh it is critical to acquaint myself with a number of issues. One is to get information regarding truthfulness that

The Impact Of Economic Globalization And The Rise Of The MNCs On The Essay

The Impact Of Economic Globalization And The Rise Of The MNCs On The Developing World - Essay Example This report stresses that the phenomenon of globalization not only includes rise of global trade, internationalism of economic markets, development of advanced information and communication technologies, increased number of MNCs, increased mobility of people, capital, goods, ideas, and data but also pollution, infections, and diseases. On a precise note, the United Nations has defined economic globalization as the process that facilitates the increasing independence of global economies in consequence of the expanding scale of cross-border trade of services and commodities, rapid and wide spread of advanced technologies, and increased flow of international capital. The rapid advancement of science and technologies and the growing marketization are the two primary triggering forces for economic globalization. This paper makes a conclusion that the increased number of migrants is fuelling economic and social burden on destination countries but it is providing a growing source of foreign exchange for the origin countries. The temporary migration of low-skilled workers has offered positive effects for less developed countries, especially in terms of brain circulation, skills upgrading, and remittances. Remittance plays a crucial role as a source of comparably stable foreign funding. It is reported that remittances to developing states went well above $166 billion in 2005. Many less industrialized countries, like Bangladesh, Lesotho, Cambodia, Nepal, Yemen, and Sudan have become heavily dependent on remittances as a major source of foreign exchange.

Management and leadership styles and issues including the effect these Essay

Management and leadership styles and issues including the effect these have on staff within clinical areas - Essay Example It leads group hard work towards accomplishment of pre-determined goals. By describing objectives of organization visibly, there would be no waste of time, effort and money. Management alters disorganized resources of human factor, machinery, money etc. into valuable enterprise. These resources are synchronized, focused and organized in such a manner that initiative work towards accomplishment of goals. Moreover, it inspires the optimal application of resources - Management employs all the physical & human resources effectively. This leads to effectiveness in management. Management allows us to achieve maximum utilization of limited resources by choosing its finest possible alternate use in business from out of a range of uses. It employs professionals and these services result in the proper use of their abilities, knowledge, and proper utilization and evade wastage. If employees and machines are manufacturing at their maximum, there will be no under employment of any resources. Mana gement also diminishes costs as it gets maximum results through minimum input by proper planning and by using minimum input and getting maximum output. Management uses physical, financial and human resources in a manner that leads to the best combination. This aids in the reduction of costs. In addition to that, management creates rigorous organizations as there is no overlying of energies through well-defined and synchronised roles. To establish a sound organizational arrangement is one of the objectives of management which is in sync with the organizational objectives and for execution of this, it launches effective authority & responsibility. Effective management creates equilibrium as it allows the organization to endure varying environment. It stays in collaboration with this changing environment. It is also accountable for growth as well as the survival of a business (Hesketh & Laidlaw, 2010). As far as leadership is concerned, it can be categorised as one of the most signific ant function of management which supports to maximize efficiency and attain organizational objectives. Leadership is basically influencing the thoughts, emotions and behaviours of people. Without leadership arguments and conflicts break out. Leadership plays a crucial role in maintaining unity. However it is necessary for leaders to be visionary. Leadership is very necessary in an administering the organization. According to Steve Jobs, ‘We can’t make everybody happy. It’s beyond our capability. But we can give them the opportunity to be happy.’ Leadership is vital within an organization for the staff in a variety of ways. Firstly, leadership helps in initiating action. A leader is an entity who initiates the work by sharing the plans and policies to the juniors from where the effort actually begins (Kotter & Cohen, 2002). Motivation is also an advantage as a leader validates to be playing an incentive part in the workings of the organization. They inspire the employees with economic as well as non-economic recompenses and thereby prosper in getting the work done from the subordinates. A leader has to not only accomplish and manage but also play a managerial role for the juniors. Guidance here means training the subordinates the way they have to achieve their

FACTION, LIBERTY, AND PROPERTY Essay Example | Topics and Well Written Essays - 1000 words

FACTION, LIBERTY, AND PROPERTY - Essay Example In his view, Madison said that liberty is worse than the disease of faction; liberty being among the two remedy to remove the causes faction, the other is by giving every citizen the same opinions, the same passions, and the same interests. Liberty according to Madison fans factions and works like an air to a fire, â€Å"an aliment without which it instantly expires† and â€Å"as long as the reason of man continues to be fallible, and he is at liberty to exercise it, different opinions will be formed† (Madison 1). Liberty despite its destructive agency, as it nourishes faction, â€Å"it could not be less folly to abolish liberty, [because it] is essential to political life (Madison 1). In his commentary in Federalist Paper No. 10, he wrote that as long as man is at liberty, different opinions will be formed. The unequal distribution of property which are those who have and have-nots are the most common and durable source of factions. This divided them into classes and actuated by different sentiments and views whom the regulation of these various and interfering interests is the principle task of modern legislation. 2. Why do factions present a problem to the institutions of a free and democratic form of government? In Madison’s view, faction presents a problem when a â€Å"group of individuals created a faction with a common interest that was adverse to individual rights, the rights of minorities and against the common good† (Riley). A faction that is given a chance to rule will invariably push for their own narrow and selfish interests than can be inimical to justice and public good. As a result, public institutions will become an instrument of private greed where factions can hasten their own narrow self interest. Worst, public institutions which should have been a dispenser of justice and an agent of public good will become an instrument for oppression and ceases to be free and democratic as it does not represent the true will o f the people but only the narrow interest of the few. 3. Why does Madison consider factions both the underlying basis of, and the fundamental problem in, politics? Faction is spawned by man’s fallible reasoning and fanned by liberty which was later formed as a shared interest of a number of citizens in a given society. This can be a fundamental problem in politics due to the nature of man to hold interest that is particularly inherent in his circumstances. Sidhu gave an example that â€Å"the merchant will naturally support low taxes on imports or exports and the religious man will resist restrictions on freedoms of expression† (8). In short, faction has a tendency to make man self-serving and will become a fundamental problem in politics if it becomes a supervisory agent of the people. In addition, faction divides people into contentious groups who are also endeavoring to pursue the same passions and opinions whose process only represents a marginal group of people wh ose interests can be inimical to public good. Putting factions in leadership can be likened to investing private greed to be a supervisory agent of the state and the people which could present a problem in politics. 4. Is it possible to resolve this problem, and if so, in what manner? Madison’

MITM (Man in the middle) attack Essay Example | Topics and Well Written Essays - 500 words

MITM (Man in the middle) attack - Essay Example The other names for MITM attack are fire brigade, Bucket Brigade, monkey-in-the –middle, TCP hijacking, session hijacking, and TCP session hijacking (Bhatia, 2008) Man-in-the-middle attack can be successful only when the attacker has the ability to impersonate each of the two endpoints to the others satisfaction. Most of the cryptographic protocols involve certain forms of authentication that is designed specifically to prevent the MITM attack. An example of an MITM attack that is successful against the public key encryption is as follows: In  an MITM (Man-in-the-Middle) attack, the intruder or an attacker inserts or puts himself between notes of two networks. E.g., considering a successful attack, if a packet is sent to Alice by John, the packet sent passes through or branches through the attacker or intruder Jane first and Jane decides after getting it to forward it to the recipient Alice with modifications or without any; upon receiving the packet, Alice thinks that it come from John. The attack i.e. MITM is bidirectional, hence the same process applies upon Alice sending a packet to John (Samah, et al, 2008) The available techniques for preventing an MITM attack are authentication techniques based on second or secure channel verification, passwords and secret keys, which are strong and secure authentication, latency examination, one-time pads, and carry-forward verification. Secret keys are high information entropy secrets hence more secure while passwords are low information entropy secrets, which are less secure (Stewart, 2008). Long or Extended calculations of Cryptographic hash function, which is a latency examination lead into few seconds and incase both involved parties take twenty seconds, the third party can be indicated since the calculation take sixty seconds to reach to each involved party. One-time pads are resistant or immune to MITM (man-in-the-middle)

Age of marriage Research Paper Example | Topics and Well Written Essays - 1500 words

Age of marriage - Research Paper Example Marriage comes in many different forms across cultures, and has varied widely throughout history. Today in Western cultures, people tend to get married later than in other parts of the world and later than previous generations within the same culture. Additionally, it will explore the possible consequences of people getting married at a later age, including the possibility of a reduction in divorce rates and longer periods of time spent on education and career-building prior to marriage and producing children. Section One In the U.S., as well as other Western countries, the median age of marriage has increased dramatically in the last few years. For example, between 1890 and 1980, women got married at the age of 22, with only slight fluctuations in the years between (Uecker & Stokes 840). Similarly, the age at which men got married actually went down between these years, going from 26 to 25 (Uecker & Stokes 840). Since 1980, however, the average age at marriage for both men and women has increased, with women in the year 2000 being 25.1 on average, and men being 26.8. People now are even older, with the last estimates in 2008 giving the median age for women as 26.1 and the average age for men being 28.2 (Uecker & Stokes 840). Not only has the median age increased, but fewer people are married in the U.S. than ever before, with a decrease in married individuals from 72% in 1960 to just over half in 2008 (Uecker & Stokes 840), which is linked to the later age of marriage. There are a variety of reasons why people are choosing to get married at a later age. ... , however, women are actively encouraged into education and therefore are becoming more interested in working full-time, having a career and participating in the working world as only men did at one time in history. Women who focus on their career have been shown to delay marriage, and to particularly delay having children (Lehrer & Chen 1), as these developments are distracting for women in the workplace. With these developments has come a reduced stigma for women choosing to live on their own, which means that it is now socially acceptable for anyone to choose work and to be self-sufficient without a partner, leading to the amoralization of later age marriages. As the role of women has changed, so have their legal rights with respect to marriage. In 1933, for example, women were granted citizenship outside of their husbands (Coontz 143), meaning that they were fully-fledged Americans, which they had not previously been. In 1975, married women began to be allowed to have financial c redit in their own name (Coontz 145). It is decisions like these which make getting married less of a necessity for women (as they can now function independently) and more of a choice, which means that more and more people are taking their time over the decision and thus getting married later in life. Another reason why people are getting married later is due to the moral boundaries surrounding sex. Whereas previously, sex outside of marriage was frowned upon in most circles, it is now generally accepted outside of strict religion (Gilbert 222). One of the major reasons for getting married in the past was to have legitimate children; with this boundary removed, there is no longer the pressure to get married so young. Additionally, many of those who got pregnant outside of marriage would

The ethics of Aristotle Essay Example for Free

The ethics of Aristotle Essay Philosophers live and encourage others to live according to the rules of practical wisdom. Aristotle, Immanuel Kant, and Emmanuel Levinas were three philosophers who sorted out various ethical approaches. They investigated complex human actions and theorized what is the ethical thing to do. For instance, Aristotle contemplated the aim of human life, Kant observed duty and obligation from respect for the law, and Levinas examined ones responsibility to the Other. These unique points of view offer different answers regarding the search for the good. In addition to their differences, these philosophers are bound together by similar ideas. For example, each of the philosophers believed in optimism they thought that all humans are naturally ethical. In addition, each of the philosophers believed in using reason to be ethical. They emphasized the concept of living well and acting well by using virtuous habits and good character to reach the good. Furthermore, they all believed in self actualization in other words, ethically being the best one can be. They all thought an ethical person must be rational and responsible for their actions. They proposed that each person has a duty towards others and society. Aristotle lived during the B.C. era and established the concept of teleological ethics. This means that ethics has a purpose or a reason. He stressed the concept of doctrine of the mean maintaining balance in ones actions. Additionally, he theorized the idea of developing virtuous habits to build good character as well as that happiness is the main goal of all human beings. He explained how reaching ones potential by living well and acting well will ultimately lead to happiness. Moreover, he stated one should base ones actions on reason and he introduced the concept that reason controls desire. Immanuel Kant was a philosopher who lived the majority his life in the 1700s. He believed that an individual should use God, freedom, and immortality to be able to pursue and attain the supreme good. He also believed in deontological ethics, meaning it is ones obligation and duty to do what is right. Kant said that an individual must use intellect, free will, and reason to carry out this duty. He is similar to Aristotle because likewise, he believed that it is ideal for all people to act in an ethical  manner by using reason. However, unlike Aristotle, Kant believed one must act ethically as an individual autonomy for the good of society. He said that one must use reason and free will to carry out ones duty and moral obligation to do good. He stressed the concept of not expecting to gain anything in return while performing ethical tasks even though one might not like it one should act ethically out of the goodness in ones heart. On the other hand, Aristotle believed one should act ethically as part of a community based on politics. He also expected a benefit in return, contrary to Kant. Aristotle said that it is ideal to achieve a reasonable means in ethics, and he expected to gain something like happiness for instance in return. Also, contrary to Aristotles theory, Kants theory proposes that it is not very possible to achieve the supreme good in ones lifetime. He suggested that humans must achieve this good in a life after death. This proves that their theories regarding how to achieve the supreme good differ considerably. Emmanuel Levinas was a Jewish philosopher of the 20th century. He observed that the West focused on the Unity of Beings, not the Hebrew infinity. The Hebrew Infinity focuses on uniqueness and singularity of things which gives them identity. Levinas based his ethics on this concept. Levinas believed one encounters the good or God in all individuals or in creation. He said one needs to recognize these traces, accept them, and respond to them. He talked about the thrill of astonishment, which is a face to face experience that touches one deeply. Additionally, he suggested that the face of the stranger (the Other) demands that you recognize it and provide it hospitality. Thus, the face becomes ethical. He had this whole idea of promoting freedom rather than limiting it. He believed that the face is a trace of God that refuses to use power. Instead, the face calls one to be responsible by humbly beckoning those that passes by. Kant also had similar theories as Levinas because both of them emphasized that God is necessary for a person to act ethically. In other words, they included God in their search for the good. Kant believed one cannot do this without God, whereas Levinas believed humans are motivated by God to do good. With the concept of the Other, Levinas suggested that humans have a responsibility to respond with caring and compassion. Similarly, Kant also believed in caring and  compassion because he believed in the Universal Law if it is an act that is good for everyone, then it is good for an individual. It is evident that Aristotle, Immanuel Kant, and Emmanuel Levinas were three philosophers who sorted out various ethical approaches that aided them in their search for the good. Despite the fact that they have several similar theories, each philosopher has many unique theories that will continue to help future generations learn to live ethically and to ultimately achieve the greater good.

Financial Capability | Policy on Pensions and Debt

Financial Capability | Policy on Pensions and Debt How far does policy towards pensions, debt and the financial sector reflect the publics level of financial capability? The public’s level of financial capability is an area that is causing policy makers great concern, especially in these times of economic uncertainty and instability. Financial capability is about being able to being able to manage money and keep track of your finances. It is also about being able to plan ahead and choosing the right financial products and about staying informed about financial matters. The rapidly changing demographics of our population and the associated changes in our society means that policy makers are having to This essay will firstly look at the concept of financial capability. It is a relatively new idea without an established consensus about what it actually means. This essay will try and determine some of the key characteristics of this concept. It will then turn to consider how financially capable the public is as a whole. Finally this essay will consider just what this means for policy makers in pensions, debt and the financial sector and how in line current policy is with the how the public view these areas. Atkinson et al (2006) provide the most comprehensive study of financial capability in the UK. From their studies they have determined that this concept can be broken down into four key domains. These are, managing money, planning ahead, choosing products and staying informed. It is worth looking at these terms in a little more detail. Managing money is how well you are able to make ends meet and how well you are able to keep track of your money. It should be noted that those on a higher income may be able to make ends meet but have no money management skills. Planning ahead is the ability to deal with financial commitments that are coming in the future and also unexpected events. Retirement is one of the most significant financial commitments that people are expected to deal with and plan for. Choosing products is the knowledge and the ability to choose financial products that are best suited to the needs of the individual such as credit cards, mortgages and loans. The final domain o f financial capability is staying informed. This is measured by how well people keep informed about financial issues, whether their own or financial issues in the wider world. It would be useful to now look at how financial capable the public is in the UK. Again, the most comprehensive work in this area comes from Atkinson et al (2006) who conducted a survey of over 5000 people to determine just how financially capable we as a nation are. It is important to note from the outset that because financial capability is broken into these four separate domains, it is possible that an individual can be capable in one but not so capable in the others. This essay will now turn to look at each of these separate domains in turn to determine the financial capability of the public. Atkinson et al (2006) found that on the whole the UK is quite good at making ends meet. They did identify a minority who did not do so well. Those were young people who rented their homes and managed a cash budget. This group included lone parents, the unemployed and those who had been out of work for a while due to illness. Atkinson et al (2006) found that there was no pattern to those who kept track of their money. They suggest that it is a skill that some people acquire over time. Planning ahead was an area that Atkinson et al (2006) found that the UK was not very good at. They found that over half the people they surveyed had made any provisions for a drop in income. This trend was also evident in preparing for retirement. The survey found that older people and those on higher incomes were better at planning ahead. Education also played a key role with those having achieved A-levels or higher being more likely to plan ahead. However, the survey found that if presented with the opportunity to plan ahead by an employer then people are more likely to take them up. The 2006 survey found that the public was generally poor when it came to choosing the appropriate financial products for them. It found that people were not willing to shop around to find the best product for them. Only a small minority had sought advice before purchasing products and only a small minority of this group had read the terms and conditions on these products. The survey did find that capability usually went up with the more products that people bought. In a sense, you learn by experience. Middle-aged people scored most highly in this domain, while young people scored badly. Atkinson et al (2006) found that most people surveyed felt it was important to keep up to date with financial changes but few actually did so. The survey found that an important aspect of financial capability is the ability to deal with disputes and complaints. Here, people are more likely to complain about financial services rather than about financial products. This could be that they didn’t know who they could complain to. On the whole this survey paints a picture of the UK public not being that financially capable. The public is strongest when it comes to making ends meet but in the 3 other domains there lacks any level of real financial capability. This essay will now turn to look whether policy in pensions, debt and the financial sector reflects that. The 2006 white paper from the pensions department entitled, Personal accounts: a new way to Save, sets out the governments vision when it comes to pension policy. It recognises the fact that the public isn’t so capable when it comes to choosing the best financial products for them. Therefore, the government is trying to limit the amount of choices that the individual has to make. The white paper states that it is trying to give savers, â€Å"flexibility without complicating their decisions†. The government is also trying to improve the public’s knowledge about financial products so that in the future they will make better informed choices. Raising awareness and educating people about financial products is a key government policy in this area. John Tiner, the FSA Chief Executive argues that, â€Å"if people know what they want and how to get it, the market for financial services becomes less one-sided and a lot more efficient. Consumers will demand better, cheaper and more appropriate products and services† (2004). Debt is an interesting area because it is an area where there has been massive change over the past few months. A Treasury Study conducted in 2007 stated that most consumers were able to manage their credit successfully and that over-indebtedness was only a problem for a small minority. This is certainly in line with the findings of Atkinson et al (2006). However, recent events have shown that the problem of over indebtedness is much larger than could have been anticipated. The government is trying to ensure that there is transparency in the financial sector and better access to services such as debt advice. The government currently has three priority areas for tackling this financial exclusion. These are access to banking, access to affordable credit and access to face-to-face advice. The 2006 survey found that the public as a whole are far from capable when it comes to seeking out help and advice so the government policy certainly reflects the public’s capability in this are a. Government policy in relation to the financial sector has also been affected by the events of the past few months. Perhaps the most obvious example of the government’s commitment to making sure that the public are treated correctly was the formation of the FSA with consumer protection and awareness at the heart of it’s remit. The government is trying to get the financial sector to simplify it’s products so that the consumer has a better chance of choosing the right product for them. The government has also called on the financial sector to lend responsibly so that levels of over-indebtedness don’t go up. The government recognises the value of financial capability as an important life skill. Having a public that is financially capable means that they are less likely to go into debt, can handle unexpected financial obligations and they are more likely to save for future events such as retirement. Good financial capability also increases competition in the financial sector as customers seek out the best deals for them. The government’s policies largely reflect the public’s current levels of financial capability. However, more effort must be made to increase awareness about financial products and services that are available to them. Bibliography and References Department of Trade and Industry, Tackling over-indebtedness: annual report, 2006. Department for Work and Pensions, Personal accounts: a new way to save Regulatory Impact Assessment, December 2006. Financial Services Authority, Building financial capability in the UK, 2004. Financial Services Authority, Personal Finance Research Centre: University of Bristol, Levels of Financial Capability in the UK: Results of a baseline survey, March 2006. HM Treasury, Promoting financial inclusion, December 2004. HM Treasury, Financial Capability: the Governments long-term approach, July 2007.

Complaint Handling in the Hospitality Industry

Complaint Handling in the Hospitality Industry The issue of grievance handling has not been new in organizations and it has been one of the most persistent problems of all times. In the course of running an organization, there are many complaints that are handled daily by the management which constitute the process of grievance handling. Grievances are common not only in organization but also in our social life. However it has been shown that the nature of the grievances is not that important than the process that is used to handle the grievances. Before we look at the process of handling a grievance in an organization, let us look use first understand the nature of a grievance. What is a grievance? (Dentron and Boyd 2005, p. 61) A grievance can be defined as any complaint that is raised by an individual worker of a group of workers in an organization. A grievance is usually raised in allegation of violation of the terms of agreement in the workplace. Therefore it can be said to a complaint that is raised and which is aimed at expressing the dissatisfaction of the employees by what is happening in the organization. A grievance however differs from a complaint in that while a complaint can be verbally expressed, a grievance is usually stated in writing. A grievance can be caused by many things. It has been shown that some of the most controversial issues which usually ends up in a grievance include the discharge of employees from their workplace, lack of a process of collective bargaining for the employees which can be used to express their dissatisfaction, unfair labor practices, and others which are likely to happening in the work places. (Rahul 2005, p. 31) Therefore we can expound on this point by looking closely at the process which is usually used to handle these complaints. For the effective functioning of an organization, there is usually a need to look at the welfare of the employee. Any management will recognize that the employees are the most important asset that an organization holds and therefore the most important thing in the management of the resources of an organization will be first to look at the welfare of the workforces. It has been shown that most of the grievances which hare not well looked at often precipitate to a form of dissident by the workforce which in most case comes as strike. A strike in an organization will not only have economic effect on the organization but it will also have effects on the image of the management of the organization. Therefore many organizations have come up with an effective procedure that can be used to handle complaints of het employees. In order to ensure that there is less participant of the workforce in mass movement of labor unions, many organization came up with human resource departments which are well positioned to handle the complains of the employees. Therefore it is the duty of the human resource department to come up with a well structured way that can be used to look at the welfare of the workforce. The human resource department is the one which is entrusted with the duty of handling all the complaints regarding the employees. Human resource department must come up with a grievance handling procedure. (Finegan 2004, p. 71) A grievance handling produced clearly defines a process which is used by the organization to look at the complaints that has been given by the employees. It presents a process of initial resolving of the complaints through arbitration. It is a process that is used to indentify and resolve the companies in a timely manner in order to promoted the prevail a constructive discussion between the management and the representatives of the employees. therefore the aim of the grievance procedure is to ensure that there is a proper mechanism in place that is used by the management to look at the issues that pertains to employees in order to ensure that there is constructive resolving of the complains at they arises. (Dana 2001, p. 231) The hospitality industry has been one of the rapidly growing industries in the world. In a short period of time, the industry has grown short of its former self. In the last few decades there has been increased travelling by people all over the world. This has been enabled by the increasing wave of globalization which has opened the world and increased the interaction between people. As a result individuals have been able to travel from one corners of the world to the other with no political or legal limitation. The improve modes of transport has been the main factor that has contributed to the rapid growth of the industry. The industry has been one of the most important industries in the world that have been supporting the increased globalization and polarization of world culture. Therefore there has been unprecedented growth of the industry in a very short period of time. The industry has been offering supportive services in the tourism sector. Apparently tourism has emerged to be one of the most important industries in the world. It has been fueled by increased spending culture in the world and increased openness. Tourism has taken many dimensions in its growth in areas of cultural tourism, business tourism, leisure tourism, education tourism, medical tourism, and other areas. In all these segments, individual usually travels away from their homes to go to foreign countries. Therefore they need to be accommodated and given other services. In this regard the hospitality industry comes in hand as it offers them support in accommodation and other necessary services. The hospitality industry has therefore hinged its growth on the tourism sector. (Leornard 2001, p. 52) One of the emerging natures of the hospitality industry has been diversity that has been experienced in the customers that the industry target and also in the workforce. There has been an increasing trend in the industry towards culture convergence in which one hospitality facility in the world is serving people of diverse culture. Therefore there has been an aspect of standardization of culture in the industry. Cultural homogeneity is considered to be one of the competitive factors that need to achieve in order to survive in the competitive market. With the market become more diverse due to divers needs of the customers, the hotel industry have therefore tended to have a divers nature of employees in order to help their customers to feel at home every time they are being served. Therefore there has been an increasing trend of multicultural workforce in the industry. This of course has come with its own challenges to human resource management. One of the most challenges that faces any human resource management is a multicultural workforce is the way to handle complains by the employees. Many a times, employees feel that their welfare is not looked at as needed in the organization and there are usually incidences of unfair treatment of the employees. But due to the diverse nature of the employees, the human resource department may not be in a position to come up with standardized way of dealing with all the demands that employees have. Therefore there are incidence of complaints that are based on the favors in the workforce and discontent in the allocation of duties. Many of het case studies that have been presented about complain in the hospitality industry have all been based on issue of favors in the workforce which arise due to the diversity in the workforce. Therefore in the contemporary human resource management issues, diversity in the workforce in the hospitality industry have been one of the causes of complains in the workforce. The hospitality industry is one of the most hectic industries as visitors check in and checks out. As a result there is a lot of work that needs to be done by the workforce. The nature of services in the industry is based on the fact that the visitors have to feel as comfortable as they want and find value for the amount of money that they are charged. Therefore there has to be a lot of work that is done by the employees in order to meet the demands of the visitors. Some of the visitors can be a little nagging and may require excessive attention than others. Going by the nature of definition of the duties the employee have to perform some employee will always find themselves doing extra work that they have not bee assigned at the time they were hired. Therefore there is usually a conflict with their supervisors who have to make sure that the guest gets all what they want and therefore will have to assign extra duty to the employees. At the end to the day employees will feel that they have done more that they are supposed to do in their duties. This has been shown to be another source of complains from the employees who feels that they are unfair treated and their initial duty assignment is not respected. (Andrew Kurth LLP, 2008) In most cases supervisors are faced with a hard task of ensuring that employee perform all the duties that they have been assigned to and also perform the extra duties that the guests wants to be attendee to. Therefore there is a situation between the supervisors and the employees. The hospitality industry peaks with seasons. This means that there are periods when there will be an inflow of guest while there are other seasons when there will be less guest checking in. In there regard there is a fluctuating need of employees in the industry. When the season peaks, the industry will need to hire more employees and when the season is low the industry will need to lay off some of the employees. In this regard the tourism industry is most affected by the seasonality. Most of the hotels which operation in leisure industries will find the there are periods when there will be more guest especially during holidays and weekend while there are other when there will be less guest. The industry is also prone to political stability and other factors and therefore the times when there is a serene atmosphere will see an inflow of guest while the times when there is political turmoil there will be less guests who will be checking in. As a result the industry is force to keep on hiring and lying off some of the workers. It has continuously become difficult for the industry to hire more employees on permanent bases due to the fact that there are period when the industry will need more workers while the off seasons will need less workers. Therefore there is a factor of the way in which employees are hired and retained in the industry. This has been one of the most contentious issues especially when it come to the labor unions which have been arguing that there is need for the industry to hire employee on permanent bases. There are a times when the industry is forced to lay off the employee unexpected due to the prevailing circumstance. For example in Kenya which is one of the famed tourism destinations in Africa, the last year skirmishes had a negative effect in the industry. It is recorded that though it was the high season when the tourism and hospitality industry expected a great inflow of guest, more than 10,000 employees were laid off. This was due to massive cancellation of bookings that had been done. The industry has apparently hired more workers in anticipation for the high season that had just started to pick up. There has been a conflicting situation in the industry as the employee who had been hired on contracted bases want to be paid all the money as their contract had defend while the industry is trying to recover from a massive losses incurred due to the massive cancellation. The hospitality industry has also been shown as one of the industry which pays the workers low salaries. This has been caused by the fact that the industry sometime will need to hire more employees and other times it will have to lay off some the employees. Due to the fact that the industry goes on of very lean seasons when it has to maintain its operation, there have been incidence of some players in the industry paying their employee very low salaries in a bid to cover the expense in the low season. Therefore there have been conflicts between the workforce and the management on the issue of salaries. This is one of the most conflicting issues that have led to formation of labor unions in the industry. Most of the operators in the industry agree with the fact that the industry pays less money to its employees especially during the low seasons but they try to equate that with the operation of het industry during that period. It has been shown that although the industry has been growing at a high rate, there have been fewer incidences of increased salaries for the workforce even at times when the industry is performing well. There has also been incidence of customer complain in the industry. It has been shown that in most cases customer have been complains about the quality of service that they receive from particular employees in the industry and also from the facility in general. This has been a difficult situation for the human resource department especially since it has to ascertain the nature of the conflict between the employee and the guest. In most case the guest may have rubbed the employee on the wrong side and therefore there must be a way of asserting the truth before punishing the employee. Though the issue of customer complains has been shown to be a responsibility attached to the customer service department, at the end of the day it ends up as a management issue that has to be resolved. Both hotel and hospitality industries fall under any industry in the country. Therefore they are exposed to the same labor laws like any other industry. However the nature of employee relation in the industry has been changing due to some of the factors that have been shown. Although there has been increasing labor unionization of the industry there has also some legal aspects that have been protecting the employees in the industry. One of the laws that protect employee in the industry has been the National Labor Relation Act which are aimed at redressing complain of any employees that has been unlawfully discharged from their duties. Through the law the employee is able to seek redress in the law court. However there has been conflicting situation when it comes to address this issue and when it comes to the application of the law. This is because every time an employee is dismissed from their duties for a genuine reason, they run to the court to place complains and what follows is an argument about the rights of het employees. Although the employer has the responsibility of recognize the rightist of the employee, there has been the question of the responsibility of the employee especially when it comes to the nature of the operation of the industry. Being in an industry that calls for meticulous performance of duties in order to ensure the satisfaction of the employee, there has been incidence where the employee have been dismissed on the ground of misbehaving with the guest or failing to perform their duties and what follows is a lawsuits for the company. (Mitchell, 2007) There has been increasing misinterpretation of the National Labor Relation Act when it comes to the employees working in the hospitality industry. There has been a need to becoming familiar with the law and its interpretations. There has been misinterpretation of the act when it comes to the employers also. It has been shown that there are many incidences when the employers back off from their earlier salary agreement and fire off employee who complains. But the law has shown the act is inclusive even of the employee who works in the hospitality industry who are likely to work for part time bases. Holiday Inn has been one of the most prosperous hotels that have become major player in the hospitality and tourism industry. It has been able to spread its wings all over the world and has grown to be a multinational in a very short period. It has positioned itself in all the corners of the world which have tourism potential and therefore it has a world wide presence. Like any other play in the industry, the hotel has been receiving a number of complains from the customers as well as from the workers themselves. Since the hotel has been relying on tourism activities in its overseas operation, the hotel has been experience same problems as we have mentioned above which are all hinged on the satisfaction of the employee and on other factors. But is has successfully put in place a mechanism that is used to handle all these complains. It has been dealing with a range of complains about its employees and at the same time there have been complains from the employees on the way they are beign treated. (Dilts 2006, p. 34) In order to handle all these complains, the hotel first steps which were aimed at streamlining it relationship with the employees was the formation of the human resource department which was supposed to look at the welfare of the employees. The human resource department was apparently responsible for looking at the welfare of the employee and also it was to handle complains from the employee. Therefore it was given the authority to deal with issue of hiring and firing of the employees. In areas where the hotel has been hiring seasonal workforce, it has been putting the employee on a contractual agreement where they are supposed to be paid according to there performance and not on the bases that eh were hired. This has been made in order to avoid many complains that come from the workforce once they are dismissed from their employee when the low seasons comes. The hotel has also made sure that it has put in place a board that is supposed to scrutinize all the complains that are received from the employees so that it can look into the way of making sure that they are well addressed. The board or the arbitration body is supposed to work in close conjunction with the human resource department to make sure that there is a well defined procedure that is followed while dealing with the complains. Therefore there have been systematic efforts by the hotel that has been aimed at reducing the level of complains with the workforce. These efforts have also been aimed at ensuring that all the employees are handled as equal and that complains are dealt with as a matter of urgency. From time to time there will be complains from the workforce. These complains are most of the time genuine and they indicates that there is a problem that need to be fixed somewhere in the work process. The human resource department that has been given the mandate of dealing with the issue of these conflicts understands that employees are the most important treasure that ht organization holds. It has to deal with the employee well, so that it will gain a competitive edge in the market. Therefore it is good for the management to come up with proper way of dealing with these complains in order to avert further action from the employee. Most of the time if these complain is not dealt with they are likely to precipitate to strikes which will have a negative effect on the productivity of the industry and also on the image of he industry. The tourism and hospitality industry has been one of the industries that have been suffering major grievances from employee due to issues of off and on season employment and low payment. There have been major labor action in the industry which has been caused by these complain that has been expressed by the workforce. Therefore there is need for the players in the industry to handle some of these complains well and take the example of Holiday Inn which has come with effective mechanisms that are meat to deal with the problem firmly. Andrew Kurth LLP, 2008, Hospitality and Hotels: Employment and Labor, Retrieved from http://www.andrewskurth.com/industries-22.html on 10th May 2008 Dana, D 2001, Conflict Resolution, McGraw Hill Dentron, K. Boyd, C 2005, Employee Complaint Handling, Greenwood Publishing Group Dilts, D 2006, Cases in Collective Bargaining industry relations, McGraw Hill, New York Finegan, J 2004, The rigorous customer-complain, Harvard Business Review12 Leornard, A 2001, The service Driven Company, Harvard Business Review 69 Mitchell, M 2007, Union organization Trend in the Hospitality Industry, Retrieved from http://www.4hoteliers.com/4hots_fshw.php?mwi=2363 on 10th May 2008 Rahul, J 2005, Corporate Reputation, John Willey, New York Complaint Handling in the Hospitality Industry Complaint Handling in the Hospitality Industry The issue of grievance handling has not been new in organizations and it has been one of the most persistent problems of all times. In the course of running an organization, there are many complaints that are handled daily by the management which constitute the process of grievance handling. Grievances are common not only in organization but also in our social life. However it has been shown that the nature of the grievances is not that important than the process that is used to handle the grievances. Before we look at the process of handling a grievance in an organization, let us look use first understand the nature of a grievance. What is a grievance? (Dentron and Boyd 2005, p. 61) A grievance can be defined as any complaint that is raised by an individual worker of a group of workers in an organization. A grievance is usually raised in allegation of violation of the terms of agreement in the workplace. Therefore it can be said to a complaint that is raised and which is aimed at expressing the dissatisfaction of the employees by what is happening in the organization. A grievance however differs from a complaint in that while a complaint can be verbally expressed, a grievance is usually stated in writing. A grievance can be caused by many things. It has been shown that some of the most controversial issues which usually ends up in a grievance include the discharge of employees from their workplace, lack of a process of collective bargaining for the employees which can be used to express their dissatisfaction, unfair labor practices, and others which are likely to happening in the work places. (Rahul 2005, p. 31) Therefore we can expound on this point by looking closely at the process which is usually used to handle these complaints. For the effective functioning of an organization, there is usually a need to look at the welfare of the employee. Any management will recognize that the employees are the most important asset that an organization holds and therefore the most important thing in the management of the resources of an organization will be first to look at the welfare of the workforces. It has been shown that most of the grievances which hare not well looked at often precipitate to a form of dissident by the workforce which in most case comes as strike. A strike in an organization will not only have economic effect on the organization but it will also have effects on the image of the management of the organization. Therefore many organizations have come up with an effective procedure that can be used to handle complaints of het employees. In order to ensure that there is less participant of the workforce in mass movement of labor unions, many organization came up with human resource departments which are well positioned to handle the complains of the employees. Therefore it is the duty of the human resource department to come up with a well structured way that can be used to look at the welfare of the workforce. The human resource department is the one which is entrusted with the duty of handling all the complaints regarding the employees. Human resource department must come up with a grievance handling procedure. (Finegan 2004, p. 71) A grievance handling produced clearly defines a process which is used by the organization to look at the complaints that has been given by the employees. It presents a process of initial resolving of the complaints through arbitration. It is a process that is used to indentify and resolve the companies in a timely manner in order to promoted the prevail a constructive discussion between the management and the representatives of the employees. therefore the aim of the grievance procedure is to ensure that there is a proper mechanism in place that is used by the management to look at the issues that pertains to employees in order to ensure that there is constructive resolving of the complains at they arises. (Dana 2001, p. 231) The hospitality industry has been one of the rapidly growing industries in the world. In a short period of time, the industry has grown short of its former self. In the last few decades there has been increased travelling by people all over the world. This has been enabled by the increasing wave of globalization which has opened the world and increased the interaction between people. As a result individuals have been able to travel from one corners of the world to the other with no political or legal limitation. The improve modes of transport has been the main factor that has contributed to the rapid growth of the industry. The industry has been one of the most important industries in the world that have been supporting the increased globalization and polarization of world culture. Therefore there has been unprecedented growth of the industry in a very short period of time. The industry has been offering supportive services in the tourism sector. Apparently tourism has emerged to be one of the most important industries in the world. It has been fueled by increased spending culture in the world and increased openness. Tourism has taken many dimensions in its growth in areas of cultural tourism, business tourism, leisure tourism, education tourism, medical tourism, and other areas. In all these segments, individual usually travels away from their homes to go to foreign countries. Therefore they need to be accommodated and given other services. In this regard the hospitality industry comes in hand as it offers them support in accommodation and other necessary services. The hospitality industry has therefore hinged its growth on the tourism sector. (Leornard 2001, p. 52) One of the emerging natures of the hospitality industry has been diversity that has been experienced in the customers that the industry target and also in the workforce. There has been an increasing trend in the industry towards culture convergence in which one hospitality facility in the world is serving people of diverse culture. Therefore there has been an aspect of standardization of culture in the industry. Cultural homogeneity is considered to be one of the competitive factors that need to achieve in order to survive in the competitive market. With the market become more diverse due to divers needs of the customers, the hotel industry have therefore tended to have a divers nature of employees in order to help their customers to feel at home every time they are being served. Therefore there has been an increasing trend of multicultural workforce in the industry. This of course has come with its own challenges to human resource management. One of the most challenges that faces any human resource management is a multicultural workforce is the way to handle complains by the employees. Many a times, employees feel that their welfare is not looked at as needed in the organization and there are usually incidences of unfair treatment of the employees. But due to the diverse nature of the employees, the human resource department may not be in a position to come up with standardized way of dealing with all the demands that employees have. Therefore there are incidence of complaints that are based on the favors in the workforce and discontent in the allocation of duties. Many of het case studies that have been presented about complain in the hospitality industry have all been based on issue of favors in the workforce which arise due to the diversity in the workforce. Therefore in the contemporary human resource management issues, diversity in the workforce in the hospitality industry have been one of the causes of complains in the workforce. The hospitality industry is one of the most hectic industries as visitors check in and checks out. As a result there is a lot of work that needs to be done by the workforce. The nature of services in the industry is based on the fact that the visitors have to feel as comfortable as they want and find value for the amount of money that they are charged. Therefore there has to be a lot of work that is done by the employees in order to meet the demands of the visitors. Some of the visitors can be a little nagging and may require excessive attention than others. Going by the nature of definition of the duties the employee have to perform some employee will always find themselves doing extra work that they have not bee assigned at the time they were hired. Therefore there is usually a conflict with their supervisors who have to make sure that the guest gets all what they want and therefore will have to assign extra duty to the employees. At the end to the day employees will feel that they have done more that they are supposed to do in their duties. This has been shown to be another source of complains from the employees who feels that they are unfair treated and their initial duty assignment is not respected. (Andrew Kurth LLP, 2008) In most cases supervisors are faced with a hard task of ensuring that employee perform all the duties that they have been assigned to and also perform the extra duties that the guests wants to be attendee to. Therefore there is a situation between the supervisors and the employees. The hospitality industry peaks with seasons. This means that there are periods when there will be an inflow of guest while there are other seasons when there will be less guest checking in. In there regard there is a fluctuating need of employees in the industry. When the season peaks, the industry will need to hire more employees and when the season is low the industry will need to lay off some of the employees. In this regard the tourism industry is most affected by the seasonality. Most of the hotels which operation in leisure industries will find the there are periods when there will be more guest especially during holidays and weekend while there are other when there will be less guest. The industry is also prone to political stability and other factors and therefore the times when there is a serene atmosphere will see an inflow of guest while the times when there is political turmoil there will be less guests who will be checking in. As a result the industry is force to keep on hiring and lying off some of the workers. It has continuously become difficult for the industry to hire more employees on permanent bases due to the fact that there are period when the industry will need more workers while the off seasons will need less workers. Therefore there is a factor of the way in which employees are hired and retained in the industry. This has been one of the most contentious issues especially when it come to the labor unions which have been arguing that there is need for the industry to hire employee on permanent bases. There are a times when the industry is forced to lay off the employee unexpected due to the prevailing circumstance. For example in Kenya which is one of the famed tourism destinations in Africa, the last year skirmishes had a negative effect in the industry. It is recorded that though it was the high season when the tourism and hospitality industry expected a great inflow of guest, more than 10,000 employees were laid off. This was due to massive cancellation of bookings that had been done. The industry has apparently hired more workers in anticipation for the high season that had just started to pick up. There has been a conflicting situation in the industry as the employee who had been hired on contracted bases want to be paid all the money as their contract had defend while the industry is trying to recover from a massive losses incurred due to the massive cancellation. The hospitality industry has also been shown as one of the industry which pays the workers low salaries. This has been caused by the fact that the industry sometime will need to hire more employees and other times it will have to lay off some the employees. Due to the fact that the industry goes on of very lean seasons when it has to maintain its operation, there have been incidence of some players in the industry paying their employee very low salaries in a bid to cover the expense in the low season. Therefore there have been conflicts between the workforce and the management on the issue of salaries. This is one of the most conflicting issues that have led to formation of labor unions in the industry. Most of the operators in the industry agree with the fact that the industry pays less money to its employees especially during the low seasons but they try to equate that with the operation of het industry during that period. It has been shown that although the industry has been growing at a high rate, there have been fewer incidences of increased salaries for the workforce even at times when the industry is performing well. There has also been incidence of customer complain in the industry. It has been shown that in most cases customer have been complains about the quality of service that they receive from particular employees in the industry and also from the facility in general. This has been a difficult situation for the human resource department especially since it has to ascertain the nature of the conflict between the employee and the guest. In most case the guest may have rubbed the employee on the wrong side and therefore there must be a way of asserting the truth before punishing the employee. Though the issue of customer complains has been shown to be a responsibility attached to the customer service department, at the end of the day it ends up as a management issue that has to be resolved. Both hotel and hospitality industries fall under any industry in the country. Therefore they are exposed to the same labor laws like any other industry. However the nature of employee relation in the industry has been changing due to some of the factors that have been shown. Although there has been increasing labor unionization of the industry there has also some legal aspects that have been protecting the employees in the industry. One of the laws that protect employee in the industry has been the National Labor Relation Act which are aimed at redressing complain of any employees that has been unlawfully discharged from their duties. Through the law the employee is able to seek redress in the law court. However there has been conflicting situation when it comes to address this issue and when it comes to the application of the law. This is because every time an employee is dismissed from their duties for a genuine reason, they run to the court to place complains and what follows is an argument about the rights of het employees. Although the employer has the responsibility of recognize the rightist of the employee, there has been the question of the responsibility of the employee especially when it comes to the nature of the operation of the industry. Being in an industry that calls for meticulous performance of duties in order to ensure the satisfaction of the employee, there has been incidence where the employee have been dismissed on the ground of misbehaving with the guest or failing to perform their duties and what follows is a lawsuits for the company. (Mitchell, 2007) There has been increasing misinterpretation of the National Labor Relation Act when it comes to the employees working in the hospitality industry. There has been a need to becoming familiar with the law and its interpretations. There has been misinterpretation of the act when it comes to the employers also. It has been shown that there are many incidences when the employers back off from their earlier salary agreement and fire off employee who complains. But the law has shown the act is inclusive even of the employee who works in the hospitality industry who are likely to work for part time bases. Holiday Inn has been one of the most prosperous hotels that have become major player in the hospitality and tourism industry. It has been able to spread its wings all over the world and has grown to be a multinational in a very short period. It has positioned itself in all the corners of the world which have tourism potential and therefore it has a world wide presence. Like any other play in the industry, the hotel has been receiving a number of complains from the customers as well as from the workers themselves. Since the hotel has been relying on tourism activities in its overseas operation, the hotel has been experience same problems as we have mentioned above which are all hinged on the satisfaction of the employee and on other factors. But is has successfully put in place a mechanism that is used to handle all these complains. It has been dealing with a range of complains about its employees and at the same time there have been complains from the employees on the way they are beign treated. (Dilts 2006, p. 34) In order to handle all these complains, the hotel first steps which were aimed at streamlining it relationship with the employees was the formation of the human resource department which was supposed to look at the welfare of the employees. The human resource department was apparently responsible for looking at the welfare of the employee and also it was to handle complains from the employee. Therefore it was given the authority to deal with issue of hiring and firing of the employees. In areas where the hotel has been hiring seasonal workforce, it has been putting the employee on a contractual agreement where they are supposed to be paid according to there performance and not on the bases that eh were hired. This has been made in order to avoid many complains that come from the workforce once they are dismissed from their employee when the low seasons comes. The hotel has also made sure that it has put in place a board that is supposed to scrutinize all the complains that are received from the employees so that it can look into the way of making sure that they are well addressed. The board or the arbitration body is supposed to work in close conjunction with the human resource department to make sure that there is a well defined procedure that is followed while dealing with the complains. Therefore there have been systematic efforts by the hotel that has been aimed at reducing the level of complains with the workforce. These efforts have also been aimed at ensuring that all the employees are handled as equal and that complains are dealt with as a matter of urgency. From time to time there will be complains from the workforce. These complains are most of the time genuine and they indicates that there is a problem that need to be fixed somewhere in the work process. The human resource department that has been given the mandate of dealing with the issue of these conflicts understands that employees are the most important treasure that ht organization holds. It has to deal with the employee well, so that it will gain a competitive edge in the market. Therefore it is good for the management to come up with proper way of dealing with these complains in order to avert further action from the employee. Most of the time if these complain is not dealt with they are likely to precipitate to strikes which will have a negative effect on the productivity of the industry and also on the image of he industry. The tourism and hospitality industry has been one of the industries that have been suffering major grievances from employee due to issues of off and on season employment and low payment. There have been major labor action in the industry which has been caused by these complain that has been expressed by the workforce. Therefore there is need for the players in the industry to handle some of these complains well and take the example of Holiday Inn which has come with effective mechanisms that are meat to deal with the problem firmly. Andrew Kurth LLP, 2008, Hospitality and Hotels: Employment and Labor, Retrieved from http://www.andrewskurth.com/industries-22.html on 10th May 2008 Dana, D 2001, Conflict Resolution, McGraw Hill Dentron, K. Boyd, C 2005, Employee Complaint Handling, Greenwood Publishing Group Dilts, D 2006, Cases in Collective Bargaining industry relations, McGraw Hill, New York Finegan, J 2004, The rigorous customer-complain, Harvard Business Review12 Leornard, A 2001, The service Driven Company, Harvard Business Review 69 Mitchell, M 2007, Union organization Trend in the Hospitality Industry, Retrieved from http://www.4hoteliers.com/4hots_fshw.php?mwi=2363 on 10th May 2008 Rahul, J 2005, Corporate Reputation, John Willey, New York

marine worms :: essays research papers

Flatworms belong to the phylum Platyhelminthes. They have the simplest body plan of all bilaterally symmetrical animals. They are called flatworms because their bodies are compressed. The mouth is the only opening into the digestive cavity the flatworms have. Food is taken in through this hole and wastes are discharged also through this hole. Flatworms have a well-defined nervous, muscular, excretory, and reproductive system. The flatworm distributes the food it digests through a digestive tube that branches throughout all of its body parts. The fact that the worm’s body is flat serves many purposes. It allows the worm to hid in small spaces, to fit into the opening of other animals if the worm is parasitic, and it means that all the cells are close enough to the surface for exchange of oxygen and carbon dioxide with the environment (Meinkoth 399).   Ã‚  Ã‚  Ã‚  Ã‚  There are about thirty thousand species of worms in the phylum Platyhelminthes. Twenty five thousand of these worms are parasitic, which is the vast majority of the phylum. The flatworms only account for four thousand of the worms in the phylum, but they are said to be very beautiful compared to the parasitic worms (Snyderman and Wiseman 83). Flatworms display bilateral symmetry, which means that their bodies have a distinctive head and rear, and their right and left sides are mirror images of each other. The fact that these worms are bilaterally symmetric enables them to move from place to place more efficiently. This trait can help the worms catch their food and get away from their enemies. It can help them find a mate and move from location to location. If they were not made like this, they would have very little control over their bodily movements, and not be able to survive in the ocean (Snyderman and Wiseman 84).   Ã‚  Ã‚  Ã‚  Ã‚  Some other characteristics that make worms of the phylum Platyhelminthes unique are the fact that they are light sensitive. They often try to avoid brightly lit areas. They are so sensitive because they possess’ bundles of light-sensitive eyes that are often described as primitive eyes (Snyderman and Wiseman 84). Another interesting characteristic of the flatworms is that they are hermaphroditic. This means that they posses both male and female reproductive organs. When one learns of this they may think that self-fertilization would be common, but it is not. Flatworms also posses amazing regenerative properties. When they lose a body part, a new one will form, and it some cases, the body part often regenerates an entirely new flatworm (Snyderman and Wiseman 84).

Gonorrhea Essay -- essays research papers

Gonorrhea   Ã‚  Ã‚  Ã‚  Ã‚  Gonorrhea is a curable, bacterial, sexually transmitted disease caused by a bacterium called Neisseria gonorrhoeae (a member of the family Neisseriaceae). Bacteria are introduced during sexual contact. These bacteria can infect the genital tract, the mouth, and the rectum. It attacks the urethra in males, the cervix in females, and the throat. The majority of the organisms belonging to this family are non-pathogenic or commensals, however, gonorrhea is always pathogenic.   Ã‚  Ã‚  Ã‚  Ã‚  Gonorrhea’s mode of transmission is during sexual intercourse – vaginal, oral, and anal. People who practice anal intercourse can get gonorrhea of the rectum. Even women who do not engage in anal intercourse can get gonorrhea of the rectum if the bacteria are spread from the vaginal area.   Ã‚  Ã‚  Ã‚  Ã‚  Because symptoms are not always present, you may be infected with gonorrhea and not know it. If present, symptoms appear within 2 to 14 days. Fifty percent of people with gonorrhea may show no symptoms. Men are more likely than women to show signs of infection. Gonorrhea in Men can cause painful urination, creamy or green pus-like penile discharge, and testicular pain. Gonorrhea in Women can cause vaginal discharge that are bloody or yellow, painful urination, bleeding between periods, excessive bleeding during menstrual period, painful intercourse, and lower abdominal pain. Symptoms of rectal infection include discharge, ...

Despite the Australian context, The Removalists, is able to dramatize convincingly issues, which are relevant to any society

In the play, The Removalists, Williamson uses the Australian context to help dramatize various convincing issues, which are relevant to society. The use of typical colloquial language and idioms in the play are the only features particularly related to the Australian context. Other features such as setting, stagecraft, lighting, and costumes remain common and universal to all society. Together with the characters of Simmond, Ross, Kate, Kenny, Fiona and the removalist, the central themes of power, authoritarianism, violence, confrontation between sexes and prejudice are well illustrated. It is through The Removalists that Williamson make the audience aware of the corruption in society and contrary within life. The title of the play, The Removalists, directly and metaphorically suggests the police are â€Å"removing† the scandals from society through which abusive power is used. It also implies that the corruption of authorities and power within public forces is being removed from the control of law and order. These ideas of power are enhanced through characters and series of incidents of the play. The imbalance power relation is directly introduced in the beginning of the play when Simmond was â€Å"auditioning† Ross for his duty in the police force. Immediately, Simmond's relaxed sitting position in contrast with Ross' uncomfortable and uneasy standing position depicts the different power status between the two. The motion of Simmond â€Å"circling† Ross further distinguishes the different amount of power and authority held by each character. Other than the application of stagecraft, physical body language also plays an important part in portraying social issues. As particularly highlighted by the character of Simmonds, it is common that power and violence, some of which are illegal and invalid, are being overused within the society for various reasons. In the case of Simmonds, he viciously and repulsively beats up Kenny in order to gain power, establish control and obtain his desires and wants. His continuous use of violence and power throughout the play reflects the obsession of power within society. People are often blinded by the sense of power and authority that they simply strive greedily and endlessly for power and neglect the serious possible consequences that may bring in return. The sudden explosion of violence of Ross on helpless Kenny shows that everyone in society, even those of the least expected, do possess a certain kind of aggressive instinct within his/herself. This idea is enhanced through suspension atmosphere and the imagination of the audience while the violent bloody scene between the two characters occurred off stage. The use of silence and pause after the bashing furthermore creates tension, which highlights the hidden power and ability within people in society such as Ross. The misuse of authority and abusive violence by officials are prominently examined in The Removalists, mainly through the characters of Sergeant Simmonds and Constable Ross. The two police officers use Kenny as a punching bag in order to work out on their repressions and frustrations, and they can do so because they have come to take their own power as a matter of course. This effectively reflects that there are tremendous prejudices and pressures towards conformity in Australian society, which is reinforced by an implied threat of violence. Williamson also explores the unbalanced power held between different classes. For instance, as depicted by the character of Kate, who belongs to a wealthy high-class family, tends to have power and control over her sister, Fiona, who belongs to a rather low-class one. This is also reflected through the contrasting costumes wore by the two as Kate is â€Å"more expensively dressed and more elegant than her younger sister†, who has â€Å"an easy innocent sensuality†. Not only does Kate often manipulate and took advantage of Fiona's innocence, but Simmond also dominates Fiona and the prostitutes at the brothel. This shows that the ones positioned at the top of the hierarchy tend to hold control and scrutinize those at the bottom of the hierarchy. The attempt of solving problems with more violence in the end of the play after Kenny's death shows that part of society is tremendously corrupted by violence. Once a pattern of violence is accepted for any circumstances, it becomes acceptable in all circumstances. As a result, people will subconsciously apply violence in an uncontrollable manner just as â€Å"the fight almost takes on the air of frenzied ritual of exorcism†. Insults, assaults and aggressive use of words can also be seen as violence, as shown by Simmonds, who more often attack others verbally. He speaks of strong, harsh language, often containing swearwords and black irony in his speech to challenge and insult his target opponents. Perhaps in Simmonds' attitude to his junior, Constable Ross, especially after Kenny's death, aggression is expressed by the old towards the young. This reflects the deep and bitter resentment felt by the old against the challenge to their moral and institutional power. Knowledge and experiences are another important aspects, through which power is established. For instance, Kenny uses the knowledge of Kate's private life and adultery to gain control over Kate. Similarly, the power of the removalist is neither exerted nor influenced in any way for he holds evidences and knowledge of real situation and the illegal violence involved. He is prepared to use this power of knowledge if his status is being threatened. It is also this power of knowledge that Simmond has over Ross, Kate and Fiona's background that places him at a higher and more powerful status. The community itself is partially responsible for such corruption in society, as they are the ones who tolerated such to occur. The removalist is a representation of this, as he refuses to help out or get involved into the bloody situation between the police officers and Kenny, instead he allows the scene to happen. The attitude of the removalist being â€Å"if nobody interferes with me then I don't interfere with nobody†. This effectively reflects not only the attitude of the community against illegal acts and conducts but also shows their selfishness and ignorance. The victims, who are mistreated and encountered unfairness, are also to be blamed as they are often reluctant to complain or take legal action because they fear reprisals of one sort or another. The community simply has a natural unwillingness to cross swords with established power such as the police force. The result of their impotent rage will in turn be expressed in fresh acts of violence on other victims. Those law-abiding and decent members of the force are another factor that helps to give immunity to criminally violent police. As represented by Constable Ross, the decent members generally failed to take actions necessary to halt their law-breaking colleagues. Instead help the unlawful ones to cover up or even participate in the abusive violence with others. This is further enhanced by the removalist's rhetorical claim, â€Å"Do you think they'd [the police] come down and collar their own mates?†. Unlike a regular violent incident, police brutality embodies a corruption of the law itself. When the law itself is the culprit, people in the community have no security and no avenue of redress. On the other hand, in the past people's view and attitude towards â€Å"wife bashing† is rather negative. It is a common saying at the time that † Never arrest a wife basher if he missus is still warm†. At the level not so much of approval, but rather of unthinking social acceptance, is that the male-female relationship is rested on a frightening sub-stratum of violence. The popular language of sex is violent. The deep repression and frustrations expressed by Sergeant Simmonds in his outburst against Kate and Fiona are endemic in this culture. The society's code of aggressive masculinity involves the positive isolation of women in their role as sexual objects. This implies an inhuman violence in sexual relationships, against which women are fighting and protesting for in recent years. The continuous change of power among characters throughout the play effectively suggests that power is mostly created, recreated, depoliticized and routinized within one's language and action. This is displayed as Simmond's control over situation fluctuates as Ross and Kate challenges repeatedly challenges his power. Kate mainly gains her power by sharing with Simmond. Her approach of sitting on Simmond's desk and letting him to place his arm around her, are evidential of the loss and gain of power between individuals in society. Moreover, Williamson explores subtle ideas in regards to the prejudice and racism in society. This is depicted through insulting language and name-calling to those that are different to the norm in society and with a different ethnic background. For instance, Christians are being named â€Å"mick†, which is just as insulting to the extent of calling Afro-Americans â€Å"negro†. This reflects that certain unfair and irrational conventions in society are passed on from the past and remains in present days. Through the character, stagecraft and playwright, Williamson prominently provoked many subtle ideas and social issues. As he examines and manipulates different forms of power in the play, Williamson proficiently convey the idea that â€Å"power is a cancer that eats at the heart of all civilized society†. In order to overcome such corruption in societies, the most realistic solutions lie in the fields of education, and more humane, and human-centered urban development. Through The Removalists, Williamson not only highlighted many social issues, but also more importantly, initiated in the field of education to provoke the community of their wrongs and fraud.